Appointments
Counselling sessions are typically 60 minutes unless otherwise agreed. Appointments must be booked 48 hours in advance.
Fees and Payment
Current standard fee is listed on the Services page. Concessions may be available. For new clients, payment is required before the first appointment. For ongoing sessions, invoices are issued after the appointment and are typically payable within 7 days, unless otherwise arranged.
Cancellations
Please provide at least 24 hours’ notice (via email) if you need to cancel or reschedule an appointment. Late cancellations or non-attendance may incur a fee.
Confidentiality
Counselling sessions are confidential, with legal and ethical exceptions, including situations involving risk of serious harm.
Not an emergency service
Riverstone Counselling does not provide crisis or emergency services. If you require urgent assistance, contact 000 or Lifeline 13 11 14.